Help
Frequently asked questions
Quick answers about subscribing, payment and trips.
How do I subscribe for my child?
Create a parent account with your mobile number using “Subscribe”, add your children, then choose the package, direction (morning, return or both) and plan. The office reviews the request and sends payment details; the subscription is activated once payment is confirmed.
Which plans are available?
Monthly, half-year, yearly and summer, depending on what each package offers.
Do prices include VAT?
15% VAT applies to all subscriptions, and the package prices shown include it.
How will I know my child boarded the bus?
You receive a message when your child boards or is marked absent, and notifications and trip history are in the app.
How do I renew?
In the app, under Subscriptions. We remind you before your subscription ends so there is no break in service.
Do you rent buses with a driver?
Yes — buses from 15 to 50 seats, by the day, month or year. Message us on WhatsApp for a quote.
Which areas do you serve?
Jeddah neighbourhoods including Al-Naseem, Bani Malik, Al-Faiha, Al-Sanabel, Al-Ajaweed and Al-Hamdaniyah. Contact us to check yours.
I forgot my password. What now?
Tap “Forgot password” on the sign-in page and we will text you a code to set a new one.
I subscribed on the old website. Do I need a new account?
No. Subscriber accounts are being moved to the new system and you sign in with your mobile number. If your old password does not work, use “Forgot password”.
Still have a question?
Our team is happy to help on WhatsApp.